Amazon invoice maker12/23/2023 ![]() ![]() Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. This is all about handling the complaint and preventing them, not about you selling counterfeit products. For example describing all your items accurately, continuing to source supplies from reputable distributors… Here you can tell them that selling inauthentic items is impossible for you as your products are sourced from reputable suppliers.Īnd the last thing is telling them, what will you do to prevent similar complaints in the future. Then they want to hear, how did you handle the issue, for example accepted any returns and carefully checked your entire inventory. All they want is to explain them, what you believe caused the complaint – check your customer feedback, product reviews, returns comments… – Invoice date (must be issued in the last 365 days)Īnd a Plan of Action telling Amazon what you believe was the cause of the complaint, how you addressed it and how you will prevent the receipt of additional ones in the future. – Buyer information (name, phone number, address, website) Supplier information (name, phone number, address, website) Normally, you will need to provide Amazon invoices which meet all of the following requirements: You can see the health of your account in the Performance section of Seller Central ( /performance/dashboard. To talk to someone about this email, ask our Seller Support team to contact you. Product Detail Page Rules /gp/help/200390640)Ĭondition Guidelines httos:///gp/help/21 Prohibited Seller Activities and Actions ( /gp/help/200386250) Policies and Agreements ( /gp/helo/521′.Leam more about our policies in Seller Central Help:Īmazon Anti-Counterfeiting Policy ( /gp/help/201165970) You can see the health of vour account in the Performance section of Seller Central. If you cannot provide valid invoices or receipts for the items that caused inauthentic complaints, we may destroy your FBA inventory of these items at your expense. The sale of counterfeit products on Amazon. If we receive more complaints about your listings, we may not allow you to sell on. We will review your information and decide whether to reinstate your listings. We will maintain the confidentiality of your supplier contact information. You may remove pricing information, but the rest of the document must be visible. We may call your supplier to venfy the documents. These documents must be authentic and unaltered. You can send pdf, jpg, png, or gif files. These should reflect your sales volume during that time.Ĭontact information for your supplier, including name, phone number, address, and website. Copies of invoices or receipts from your supplier issued in the last 365 days.To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.Īlso include the following information for each ASIN: Get help creating your plan in Seller Central Help Ittos://sellercentral /gp/help/200370560). If you would like us to reinstate your listings, please send us a plan with actions you took to resolve the issue and prevent similar complaints. If you do not appeal this decision in 90 days, any FBA inventory of the item that caused “inauthentic” complaints may be destroyed at your expense. The listings we removed are at the end of this email. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. We have removed your listings because of a buyer complaint about the authenticity of an item they received from you. Here is an example wording of a Customer Product Authenticity Complaint on Amazon: Hello. You should have the option to appeal after clicking on the button in the Account Health section of your account. Product Condition Customer Complaints are detected by bots after scanning your Seller Feedbacks, Product Reviews, returns or A-Z claim comments” rather than being knowingly submitted by buyers. If you received a notification from Amazon informing you that one of your ASINs is subject to a customer condition complaint, this article will guide you through the appeal process.ĭon’t worry, receiving a Policy Warning like this doesn’t necessarily mean that your buyer actually received his order counterfeit or that you sold fake items. ![]()
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |